Terms & Conditions
General:
1. When purchasing one or more goods, and/ or one or more products, and/ or one or more services, together the “Item” or “Items” through this website - tipea.online, You confirm You have read, accepted, and agree to comply with and be bound by these terms as a condition of receiving the Item or Items, and You must do so prior to making payment or receiving the Item or Items.
2. Tipea.online is owned and operated by TIPEA Limited, Company number 16544123, with a registered office address of Premier House, 127 Duckmoor Road, Ashton Gate, Bristol, United Kingdom, BS3 2BJ, referred to throughout these terms as “TIPEA”. If the words “We”, “Our” or “Us” are used it also means TIPEA.
3. Because of where We are based, these terms are governed by English law. The Contract (as outlined herein and below) constitutes the entire agreement between You and Us, and no Rights of Third Parties arise.
4. When these terms use “You” or “Your”, that means you, the purchaser of the Item or Items. It does not matter if You are a paying using your own funds, or a corporate payment method is used, or a company is paying on behalf of one or more individuals, these terms shall apply.
Privacy Policy
5. Our Privacy Policy should be read in conjunction with and as a part of these terms to make sure You are content, before You proceed. This explains how We use Your personal data, including how We hold it, and what We use it for. Our Cookie Policy explains how We and this website use cookies. These are only applicable if You create an account, which will help You if You wish to purchase later items.
Contact
6. We are contactable using info@tipea.online and will endeavour to respond to Your email within 48 hours if We possibly can, often it is much sooner, but it depends on workload and location at the time.
7. When We contact You, Our primary means will be to use the email address You have provided when You made an enquiry, signed up to a course, or purchased an Item or Items. If We do not receive a response (and We need one to perform or deliver the Item or Items) within a reasonable timeframe, especially with regard to ensuring You receive what You are paying for, We will use any other form of contact You have provided, be that telephone, fax, post, or if we know it, any of your social media accounts (but We would much prefer communication was straightforward and .
Contract
8. There is no part of the TIPEA website that is or constitutes a contractual offer capable of acceptance. When You place an order for an Item or Items, that constitutes a contractual offer that We may, at Our sole discretion, accept, or otherwise. An acknowledgement of receipt does not mean acceptance. We signify Our acceptance by sending You an email, which will be entitled “Pending Order Confirmation”).
9. This will give You an offer, acceptance by You is when You make payment for Your Item or Items.
10. Payment must be made within 20 calendar days of receipt of Your Pending Order Confirmation, unless the Item or Items is or are to be delivered within ONE MONTH of the Pending Order Confirmation. In that case payment must be made within 7 calendar days to secure Your place, or in any event payment must be received in full prior to the Item or Items being delivered.
As an example:
You are booking a course on June 1 which is to take place on August 1st of the same year, Your Pending Order Confirmation will say you have 20 calendar days to pay to secure it.
If You are booking the same course on July 10th which is to take place on August 1st of the same year, Your Pending Order Confirmation will say you have 7 days to pay to secure it.
If You are booking the same course on July 28th which is to take place on August 1st of the same year, Your Pending Order Confirmation will say you have to pay prior to Aug 1st to secure it.
Your place will be held for these times to allow You to make payment.
11. We offer a “Waitlist” for some courses, where we endeavour to keep the site up to date with capacities, if that is the position when You make an enquiry or try to book, We will tell you, and instead of sending a Pending Order Confirmation, we will send you a “Waitlist” email. As soon as there is a change to the status of your position, We will let you know, be that to say an Item or Items are no longer available, or to offer you a Pending Order Confirmation.
12. If you have a Pending Order Confirmation and do not make payment within the prescribed time limit within it, We will email you to tell You Your place is no longer secured, and We reserve the right to give that place or places to anyone who is on the Waitlist.
13. Once payment is made, which in any event MUST be prior to an Item or Item coming in to being, or being delivered, a contract comes into being between You and Us (the “Contract”). If We cannot accept Your order for an Item or Items, We will email You to explain why.
14. As part of the Contract between You and Us, You acknowledge and accept that You have read the description of the Item or Items, which may change from time to time without notification to You, and are happy with Your selection. We do not guarantee any specific individual will act as your tutor or contact.
15. Once the Contract has come into existence We will email you with details of the next steps, be that pre-course reading, requests for information, and/ or details of the time/ date/ arrangements for any live stream or call. We will tell You what you may need to access the Item or Items, for example if You need to download software, such as Teams®, Skype® or Meet® and we will provide a link to do so. You understand that You are responsible for signing up to any such services, including paying any costs arising for doing so.
Provision of Item or Items, and Your part in helping Us:
16. We will provide the Item or Items with reasonable care and skill and use reasonable endeavours to supply them in accordance with the Contract.
17. We will use reasonable endeavours to meet expected delivery timescales, however a failure to meet them will not entitle you to terminate the Contract or to a refund. We will use reasonable endeavours to meet specified dates, but any such dates will not necessarily be guaranteed and may be subject to alteration with Us giving You reasonable notice.
18. From time to time We may need to pause or suspend the provision of the Item or Items manage technical issues or make changes. We may also need to update them to ensure they remain current.
19. We will make reasonable endeavours to inform You in advance of this if we think it will affect You, unless it becomes necessary for Us to pause or suspect them for any emergency reason, in which case We will inform You as soon as practicable thereafter.
20. To ensure We can best provide You with the Item or Items for your advantage, You confirm that You will provide Us with any information We might reasonably ask of You, with reasonable advance notice, in order to give You the best possible experience of the Item or Items. This may mean providing Us with information about exams You have taken, papers You have passed or otherwise, papers you have practised with, and anything else of use to maximise benefit to You.
21. Where the Item or Items is or are a timed session, You are expected to be ready at least 5 minutes before the scheduled start time to facilitate a prompt start. You may be held in a waiting area during this time. If You are late for any session or You decide not to access it for any reason not attributable to Us, You will not be entitled to any refund.
22. The majority of Our Item or Items are delivered remotely, thus in the majority of cases illness should not preclude attendance. If You are seriously ill or unwell and are demonstrably unable to join a session, You must contact us in advance of the Item or Items being delivered, and We, at our sole discretion will determine what any response may be. This may include consent for another person to take Your place, or a credit towards a future Item or Items. If there is a “waitlist” in operation We may attempt, if We have had sufficient notice, to fill Your place and if We are able to, We will, at Our sole discretion, consider issuing You with a partial credit or partial refund reflecting the cost of managing the replacement, the benefit the replacement may get, which depends on where in the process they are able to participate, and the time required to do so.
23. If We decide to make a full or partial refund We will use the same payment method that You used when paying for the Item or Items, i.e. if you paid by credit or debit card We will send the money to the same source, less any administrative fee(s) to do so.
In-person events
24. Where an Item or Items is delivered face to face, You confirm you will comply with all health and safety requirements, including any direction given to you by Us or staff managing the premises, to ensure You comply with all security, safety and other regulations which apply to or are in force at such premises. You indemnify us against any direct damage to or loss of any of Your property at the premises. We shall not be liable to you in any civil proceeding or under any Health and Safety Regulations, except where such exclusion of liability is prohibited by law.
Intellectual Property
25. We confirm that We are the owner, or are a licensee with sufficient right to use, all intellectual property rights in the Item or Items, save any information or material which You provide to Us, and all related content and materials.
26. When a Contract comes in to being for an Item or Items, We grant to You, or We shall procure the direct grant to You of, a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to access and use materials and content which We provide to or share with You when delivering the Item or Items for the purpose of using the Item or Items to the purposes of furthering Your understanding of the subject(s) at issue to support your study for relevant examinations, and for no other purpose. You must not sublicense, assign or otherwise transfer these rights. This licence provides You with no rights in the Item or Items content and/ or materials. You must not copy the, rent, sell, publish, republish, share, broadcast or otherwise transmit the whole or part of any of the Item or Items or related content.
27. During some of the Item or Items, such as training courses, You may work with other participants and Us to create content. These may include but are not limited to sample answers, sample assessment of documents, lists of subjects and so on. You grant to Us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any such content for the term of the Contract for the purpose of providing the Item or Items. For example this may mean if your Item or Items is a group course, We create a list of subjects all participants have an interest in, or a full or part sample answer, and We will distribute it to all other participants for their mutual benefit.
Confidentiality
28. Both We and You undertake that neither We nor you shall during the Contract and for a period of six years following termination or expiry thereof, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other, or any information and material disclosed in connection with the Contract, the Item or Items, except:
29. We shall be permitted to disclose Your confidential information to any of our employees, agents contractors, subcontractors or advisers who need to know such information for the purposes of delivering the Item or Items or carrying out Our obligations under the Contract, We shall ensure any such parties are under an obligation of confidence no less stringent than this.
30. You shall be permitted to disclose confidential information to Your supervisor or administrator, provided that they are employed by the same organisation as You, for the purposes of paying for the Item or Items, and/ or assisting You with Your training.
31. Either You or We shall be permitted to disclose confidential information if required by law or a court order to do so.
32. You must not use any information or confidential information You receive for devising, developing or otherwise formulating Your own Item or Items, Your own training courses nor those of or for your employer. You hereby covenant that You will not use any of the Item or Items for any other purpose than supporting your study for relevant exams.
33. We hereby reserve the right to take any and every action We may decide upon against You personally should We consider You have breached Your obligation under Clause 32.
34. Clauses 28- 33 shall survive expiry of the Contract for a period of 6 (six) years.
Warranty
35. We make no representation, and offer no warranty or guarantee, whether express or implied, that the Item or Items We provide are accurate, complete or up to date.
36. If We direct You to third-party resources, such as books, study guides, websites or webinars and the like, You accept and acknowledge that We have no control over the contents thereof, and You confirm that You are responsible for accessing such resources, and You alone will decide if You wish to make use of such resources, including complying with any terms and conditions and other policies as they may require.
37. You will indemnify and hold Us harmless against all claims, actions, proceedings, losses, damages, expenses and costs (including without any limitation court costs and legal fees) arising from or in relation to any breach by You or Your Use of the Item or Items, the Contract, and/ or any of Our policies.
Account Creation
38. If You choose to create an account on the TIPEA website You agree to keep Your username and password confidential, and You confirm You will not share them with any other party.
39. Accounts which are not used for 24 months will be disabled. You can contact Us if You wish or need to reinstate Your account, and We will, at Our sole discretion determine if We will do so.
40. If We at Our sole discretion consider Your use of the account to be in any way unusual, for example attempting to access restricted parts of the website, or data that You should not have access to, we reserve the right to disable and/ or terminate Your account.
41. Passwords for accounts will need to be changed periodically, and You will be sent an email to ask you to change it from time to time, for Your and Our mutual security.